Digital checklists are quickly becoming the new standard for top-performing restaurants. Not only do they improve employee efficiency and team accountability, but they give management real-time visibility of their stores. Franchise owners and operators are seeing a...
You’ve probably noticed the prevalence of tablets in top-performing restaurants the last few years, most notably with industry leaders like Chick-fil-A. Customers only see this technology when they order, but it’s leveraged in the kitchen by the back of house staff,...
When it comes to improving employee accountability, there’s few measures better than the cleanliness of your store. As consumers, we often assess a restaurant’s entire operation based on how clean the dining room and bathrooms are. When you walk into a...
The goal of every restaurant or retail store manager is to have a store full of independent, competent employees. These employees know where to go for answers, how to handle unique situations, and can solve problems on the fly. In a perfect world, employees would...
In Part 2 of How to Revive Your Restaurant After a Bad Year, we focus on the food you’re serving to customers. To achieve exceptional customer experiences, you need to consistently serve hot, fresh food at every location, every day. Shifting Your Focus to Food...
