Fast service is critical for success for quick service restaurants (QSRs). Customers want hot, fresh food but they don’t want to wait for it. Fast service is so critical that 16% of customers say their reason for not returning to a restaurant was slow service. Of...
Why consistency Consistency drives sales. It’s a key to success because customers crave the predictable. Buy a Big Mac in Richmond, Virginia, or Portland, Oregon, and they taste the same. That’s consistency. In fact, many industry experts attribute the success of big...
